Privacy Policy

At TempleHill Property Management Limited, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information via this website, how we use it, the conditions under which we may disclose it to others and what choices you have.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to lettings@templehillproperty.co.uk, or via the other methods on our contact page. Date: 25th May 2018

1. About us

We are TempleHill Property Management Limited, a property management and residential lettings Agent that provides associated services in the UK.

TempleHill Property Management Limited is a company (Registration Number: 08230648) Our registered address is 49 High West Street, Dorchester, DT1 1UT.

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services or enquire about a property for lettings. We hold information for ongoing management of properties and flats.

We also collect information about you if you leave a review on our website.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. We also collect your information if you leave a review of our business. The table in section 3.4 below outlines exactly what information we collect, and for what purpose.

3.1. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us via this website.

3.2. Children’s information

We may on occasion be required to know the age of children proposed to live in properties through our residential lettings to understand if the property is suitable or unsuitable due to health and safety reasons. Detailed information will not be kept or held.

3.3. Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, contractors, utility providers home movers, referencing companies). We disclose only the personal information that is necessary to deliver the service.

3.4. Details

The following table outlines the personal data we collect via our website and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

Name	What	Legal Ground	Purpose	3rd Parties	Data Retention
Website forms	Contact information	Contract	To allow initial and ongoing contact with prospective clients		Until request for deletion. Data may not be deleted if we are required to keep it to meet our legal obligations.
Reviews	Reviewer name and email address	Legitimate interests	To promote our business to website users.	Held within our website database provided by our hosting company	Until request for deletion.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance.

4.1. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide the personal data we hold on record about you.

4.2. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.3. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfill our contractual or legal obligations), your personal data will be deleted on request.

4.4. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

5. Use of ‘cookies’

Cookies & Related Technologies

Use of Cookies on our website

We use cookies to collect information and to store your online preferences. Cookies are small pieces of information, sent by a web server to a web browser, which allows the server to uniquely identify the browser for each requested page.

We use the following categories of cookies on our website:

Social Media Cookies

These cookies allow you to share what you’ve seen on our website on social media platforms such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Deleting Cookies

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

You can find out further information at:

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

6. Security

To protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

Data minimisation
Password best practice
Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access, and storage
Staff training and accountability on data protection

A copy of our internal Data Security Policy is available on request.

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, TempleHill Property Management will promptly notify you of any unauthorized access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).